Our Why: To deliver an outstanding insurance experience for every client offering coverages that best protects their quality of life, business or organization should they ever have a claim. 

Our four core principles – independence, urgency, thoroughness, and advocacy.

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Client Service Expectations

We understand that prompt and clear communication is key to client satisfaction. That is why Viola Insurance Services, Inc., operates with the following four core principles:


We are not beholden to any insurance company. Our counsel can be credible only when having access to multiple markets. No one carrier has the best product for each of our clients’ needs.

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Our goal is to respond to client’s requests on the day they are made. This includes nights and weekends as situations don’t always occur during regular business hours and we prioritize prompt responsiveness.

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We conduct a thorough review of our clients’ risk exposures and provide detailed analysis of recommendations. 

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Our clients are our priority. We keep your best interests at the forefront of everything we do.

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Steve Viola

Steven H. Viola, the founder and president of Viola Insurance Services, Inc., provides risk management guidance to individuals, families, small businesses, and non-profits. He is a graduate of NC State University with bachelor’s degree in Economics and Business Management and holds the designation of Chartered Property Casualty Underwriter (CPCU).